The Directive is being implemented via legislation known as The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The main issues are:-
- The cooling-off period for goods and services sold by distance or by off-premises selling will be harmonised across the EU to 14 days from date of delivery of the products
- There are some important exemptions, one of which is for products “made to the consumer’s specification” – this will include such products as made-to-measure windows made to a consumer’s specific requirements; another is for urgent repairs and maintenance when a consumer invites a trader to their home
- There is a long list of pre-contract information which must be provided to consumers before a contract is made, including advising cancellation rights and if a trader belongs to a code of conduct, for example the GGF Consumer Code of Good Practice. Failure to provide certain items will give a consumer a cooling-off period of up to 379 days, and the trader would be liable to a fine of up to £5,000
The GGF has produced a revised set of Model Terms and Conditions of Contract for its Members and also produced Guidance to the CRD specifically for the glazing, home improvements and renewable energy sector. These documents are now available via the Members area of the GGF website for Members to download free of charge.
The GGF has also produced a revised set of Model Terms and Conditions for non-member companies which reflects changes necessary due to the implementation of the Directive. These Model Terms and the GGF’s Guidance to the CRD can be purchased by non-members at a combined cost of just £75. Purchasers will also receive a voucher to the value of £75 if they decide to join the GGF before the end of June 2015.